Payment

We accept Visa, Mastercard, Discover, or American Express. Sorry, no COD orders. Orders for $25.00 or more are accepted. All credit cards are subject to verification of billing & shipping address. Due to security reasons, we do not accept any Gift Cards or pre-paid Visa / Mastercard / American Express / Discover Cards.

Telephone Orders and Inquiries

Our customer service representatives are available by phone Monday - Friday 7:30AM to 4:30PM MST. Please call us at 480.816.9652 or toll free at 877.816.9652.

Internet Orders

You can order directly from our web site 24 hours a day. Most stock items will ship within 24-48 hours, Monday - Friday. Some items require additional time for shipping. We will notify you if there is a delay. Custom Cases will be quoted with an estimated ship date.

Questions related to actual freight charges should be directed to Customer Support. Overweight or oversized items will be subject to carrier surcharges or add-on fees.

International Orders

We sell to customers all over the world. We can ship to a US forwarding location or we can work with your freight forwarder to have the shipment picked up from our warehouse. Orders must be paid in advance by wire transfer or credit card. Customer is responsible for shipping arrangements and shipping costs. Please submit a PO with items to be purchased along with payment information and freight forwarder information including company name, U.S. contact name and phone number. Specify air or ocean. All items are FOB origin. Quantity discounts apply.

Sales Taxes

Applicable sales tax will be added to all Arizona and California orders. If you are exempt from sales tax, please provide a signed exemption certificate based on your shipping address location. You may fax your certificate to 206-203-0674.

Warranties

All warranties are manufacturer warranties unless otherwise noted.

Pricing

All prices are in U.S. dollars. Advertised prices are current at the time of publication and are subject to change without notice. Volume and quantity discounts may apply; please call Customer Support for more information.

Returns and Exchanges

We want you to be 100% satisfied with your purchases. If for any reason you need to return or exchange a product within 15 days of purchase, call Customer Service at 1-877-816-9652 for a shipping address and Return Authorization Number (RA#). Packages without RA#s clearly and visibly marked on the outside of the package may be refused. All returns must be in "as new" condition and shipped prepaid, in manufacturer's original packaging, and are subject to inspection for damage or misuse prior to issuance of a credit. Returns will be subject to a 15% restocking charge (35% for all Zero case returns). Additional charges may be assessed if product is not in the above mentioned condition. Shipping charges are not refundable. Special order or custom products are not returnable. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund.

If your item is defective due to a manufacturer’s defect, we can either replace the defective part, or if necessary, replace the entire unit. We stand behind our products. Please contact us and we will make every effort to resolve any issues that may arise.

Free Shipping

Free Shipping is offered on select items within the continental U.S. Your order will be shipped using the fastest and most reliable method possible. Most orders will ship via UPS or FEDEX.

Some items are too large or too heavy to ship by UPS or FEDEX and will ship by truck. These items will be delivered Back-of-Truck (or curbside). This means that you will be responsible for taking position of the item from the back of the truck. If you are ordering a very large item, you may need help unloading it. The truck driver will not help. Most truck freight companies offer additional services to help you move items from the truck. Once we email you the tracking information you can contact the shipper directly to arrange for additional services. You will be responsible for paying the truck freight carrier for any additional services. For residential deliveries, you will be contacted for an appointment when your order arrives at the local terminal. No appointment will be made for commercial deliveries. Please allow 2-3 weeks for delivery of trucked items.

Beware of companies who hide their shipping charges and surprise you with shipping and handling fees or oversize charges at the end of the checkout process. Make sure you know the total cost of your purchase when shopping around.

For UPS and FEDEX orders, your item will arrive between 1 and 6 business days after it leaves the warehouse, depending on how close you are the shipping warehouse.

This offer does not apply to APO/FPO and international addresses. Offer not valid in Alaska, Hawaii, or outside continental US.

Shipping Liability

All items purchased from Canyonwest Cases are shipped FOB origin. This means that the title and risk of loss for all items pass to you (the customer) at the moment we deliver them to the carrier. As the owner of these goods, you must file any claim on freight which is lost or damaged en route to the destination. Please examine the contents prior to accepting shipment.

Please inspect the package at the time of delivery. If the box is damaged, write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This insures that if there is any damage, it will be easily taken care of.

Limitation of Liability

In no event shall Canyonwest Cases be liable for any claim for incidental or consequential damage arising out of or in connection, manufacture, delivery or use of any product offered by Canyonwest Cases.

Copyright
All Web site design, text, graphics, and the selection and arrangement thereof are Copyright 2008 by Canyonwest Cases, LLC (or the original owner). All rights reserved.

Disclaimers
Prices, product availability and web site content are subject to change without notice. Any errors will be corrected when discovered. Canyonwest Cases reserves the right to revoke any stated offer at any time.

Use of this site constitutes acceptance of our Terms of Use.